Credit Control Team Lead - Central Scotland

Credit Control Team Lead - Glasgow Centre  - Hybrid Working

W&A are bringing to the market a new opening for a Credit Team Leader to join a busy and demanding Credit & AR team.

This role is based Glasgow central where you will report into the Credit Manager while supporting a team of Credit Controllers.

The successful candidate will be responsible for leading & supporting the day-to-day Credit Team activities, identifying and pro-actively resolving any operational issues that would prevent the delivery of the team on a day to day basis. 

The Team Leader requires to be a strong and clear communicator, who can simplify and resolve complex queries or issues within the function, providing coaching to enable Team Members to improve their knowledge within role and mitigate any single point of failure knowledge gaps. 

Key Duties :

• Working alongside the Credit Control Manager to deliver team strategic targets, coaching and guiding the team on day to day operations
• Ensure internal processes are adhered to and in line with agreed SLA’s to enable timely cash collection
• SME for Data Process and Controls Governance for team
• Develop effective stakeholder relationships across business to enable resolution promptly on issues impacting cash collection
• Co-ordinate and effectively deliver through the team all SLA’s and KPI’s, escalating immediately where any potential non delivery is identified
• Produce reporting of KPIs as delegated by Manager, providing insight to potential enhancements to improves overall operational reporting
• Leading regular 1-2-1’s with team members reviewing objectives and development plans that are set, and liasing with Team Manager for any areas of concerns identified

With this role comes a competitive salary, bonus, hybrid working and excellent benefits.

For more information please reach out to laura@wilkinsonandassociates.co.uk